Billenzo Ai
Help and support
For the Billenzo Ai app on Android and iPhone
Something not working, or a question about your shop? Our team is happy to help. Write to us or call, and we will get you back to billing.
To help us help you faster
When you write or call, please tell us:
- Your shop name and the email you sign in with.
- Your phone, for example Android or iPhone and the model.
- What you were doing and what happened. A screenshot helps a lot.
Please never send us your password. Our team will never ask for it.
Common questions
I forgot my password
On the login screen, tap Forgot password. We email a 6 digit code to the address you sign in with. Enter the code, choose a new password, and you are back in.
It says my email is already signed in on another phone
Each login works on one phone at a time, to keep your shop safe. Log out on the other phone from More, then Settings, then Log out. If you no longer have that phone, contact us and we will free your login.
My bill or KOT is not printing
- Check the printer is switched on and has paper.
- For a Wi-Fi printer, the phone and the printer must be on the same Wi-Fi.
- For a Bluetooth printer, turn Bluetooth on and keep the phone near the printer.
- In Settings, then Printer, check the paper size matches the roll in the printer.
Bills taken while the printer is off are not lost. They print when the printer is back.
Voice is not hearing my order
- Allow the microphone for Billenzo in your phone settings.
- Hold the talk button the whole time you speak, then let go.
- Check the voice language is the one you are speaking: English, Hindi or Gujarati.
- On iPhone, turn on Siri and Dictation in Settings, and make sure you have internet.
How do I add my menu?
Open Items. Add items one by one, or tap Scan the menu and take a photo of your printed menu card. Billenzo fills in the items and prices for you to check and save.
How do I get the latest version?
Update Billenzo from Google Play or the App Store. Small improvements also arrive by themselves when you open the app.
I want Billenzo for my shop
Call or email us. We set up your shop, your menu and your staff logins, and help you print your first bill.
How do I delete my account?
In the app, go to More, then Settings, then Delete account. You can also read how account deletion works.
Your data and privacy
Read how we look after your shop's data in our Privacy Policy, and how to remove it on the Delete account page.